Emergency Room Community Referral Liaison

Emergency Room Community Referral Liaison

The Emergency Room Community Referral Liaison interacts with patients in the Emergency Room at John Muir Medical Center, Concord. For patients with a non-urgent diagnosis who have no primary care physician or insurance, the program helps them find appropriate community resources and a medical home for future primary care needs.

Highlights

  • In 2011, the ER Referral Liaison identified and contacted 8,130 eligible patients, an 11% increase from 2010
  • In 2011, the ER Referral Liaison issued 13,825 referrals in the following four categories: Insurance Assistance, 211 Resource Guide, Health Services, Community Resources 
  • Only 1.1% of eligible patients contacted by the ER Referral Liaison had revisited the ER for a non-urgent reason in three months or less from the time of their last visit, 0.3% in six months or less from the time of their last visit and 0.2% in 12 months or less from the time of their last visit. 

Partners