The Emergency Room Community Referral Liaison interacts with patients in the Emergency Room at John Muir Medical Center, Concord. For patients with a non-urgent diagnosis who have no primary care physician or insurance, the program helps them find appropriate community resources and a medical home for future primary care needs.
- In 2011, the ER Referral Liaison identified and contacted 8,130 eligible patients, an 11% increase from 2010
- In 2011, the ER Referral Liaison issued 13,825 referrals in the following four categories: Insurance Assistance, 211 Resource Guide, Health Services, Community Resources
- Only 1.1% of eligible patients contacted by the ER Referral Liaison had revisited the ER for a non-urgent reason in three months or less from the time of their last visit, 0.3% in six months or less from the time of their last visit and 0.2% in 12 months or less from the time of their last visit.