Our patients rate their care to be among the very best. Overall ratings of John Muir Physicians are above the 90th percentile, according to the independent Patient Assessment Survey (PAS).
- Patients also rate their personal physicians, who are part of the John Muir Physician Network, at the 90th percentile.
- The survey clearly identifies excellent physician-patient communication as the main reason for their high satisfaction.
- John Muir Physician Network (JMPN) considers patient satisfaction an important part of delivering quality health care services to our patients. Assisting patients with concerns is a priority, and offers us an opportunity to correct systems that may contribute to a less than satisfactory experience for our patients. Patients may receive assistance by calling the Physician Network Customer Service Department at (925) 952-2887.
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|
JMPN Score |
California mean |
|
Patient Satisfaction |
86.3 |
83.4 |
