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Site FeedbackMuirLab Frequently Asked Questions
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- Which Patient Service Center is open the earliest/latest?
- Is there a Patient Service Center (PSC) near me?
- How many hours do I need to fast prior to my lab test(s)?
- Where is 1601 Ygnacio Valley Road?
- How long does it take to get the results of a urine culture?
- How long does it take to get STAT results?
- How may I obtain my test results?
- Do I need an appointment to have my lab work drawn?
- Will I have to pay at the time I have my blood drawn?
- Can I order tests on myself?
- What is an ICD-9 code and why is it so important?
Q. Which Patient Service Center is open the earliest/latest?
A. 175 La Casa Via. From 6:00 a.m. until 9:00 p.m.
Q. Is there a Patient Service Center (PSC) near me?
A. For a complete list of PSC locations, click on PSC locations.
Q. Where is 1601 Ygnacio Valley Road?
A. 1601 Ygnacio Valley Road is the address of John Muir Medical Center, Walnut Creek Campus. The closest major cross streets are Civic Drive (about 1/2 mile to the west), and Bancroft Rd/Walnut Ave (about 1/4 mile to the east). The hospital's main entrance faces and is accessed off of La Casa Via.
Q. How long does it take to get STAT results?
A. "STAT" tests are tests specifically ordered by a physician for immediate results, and are limited to a list of specific tests. The turn-around time for STAT tests is about 4 hours from the time the specimen reaches the clinical lab at John Muir Medical Center, Walnut Creek Campus.
Q. How may I obtain my test results?
A.- We strongly encourage you to contact your doctor first as he or she will help you to understand your results.
- If a Release of Results form has been signed, your results will be sent to you in the manner indicated on the form. You may also call our Client Services Department 24 hours a day, 7 days a week at 925-692-5600 or 800-677-4525.
Q. Do I need an appointment to have my lab work drawn?
A. No appointment is necessary. Our Patient Service Centers service our clients on a first-come-first-serve basis. Waiting times can vary greatly depending on customer volume, time of day, paper work, the complexity of each client's needs, and other unforeseen factors. The average wait time per client is 20 minutes.
Q. Will I have to pay at the time I have my blood drawn?
A. Under most circumstances we collect your insurance or billing information and our billing department will process the charges to your insurance carrier. The general exception to this rule involves charges associated with KIT draws. For these specialized procedures payment is required at the time of service.
Q. What is an ICD-9 code and why is it so important?
A. ICD-9 codes are diagnoses codes regulated by Medicare and used for a variety of reasons. The Medicare Catastrophe Coverage Act of 1988 requires physicians to provide ICD-9 codes in the treatment of their patients. Insurance companies require these codes as an explanation for an occurrence or patient visit to a doctor's office, clinical tests and/or procedures. ICD-9 codes are also used to classify diseases, monitor mortality and morbidity statistics - all of which are reported to CDC (Centers for Disease Control) in Atlanta. The CDC and other agencies use these statistics to track the rates of death, disease, incidence, etc.