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News Article
John Muir Medical Center - Concord Campus Receives Emergency Department Team of the Year Award
The physicians and staff of the Emergency Department (ED) at John Muir Medical Center - Concord Campus displayed exceptional commitment to delivering the very best in emergency medical care and their collected efforts earned the ED a 2006 Emergency Department Team of the Year Award from CEP America, the national partnership practice model of the California Emergency Physicians (CEP) Medical Group.
In patient satisfaction, the Concord Campus ED continues to maintain top marks on the CEP survey tool on which they rank 2nd in their volume group and 9th out of all CEP-staffed sites. On the Press Ganey patient satisfaction surveys, the ED ranked in the 98th percentile for overall rating of ED care. In addition, the ED physicians ranked at the 97th percentile and ED nurses ranked at the 91st percentile among their peer group on the Press Ganey survey.
The ED, a CEP-staffed site since 2003, embarked on many successful initiatives and improvements throughout 2006 such as an increased number of patient call backs, immediate bedding and bedside registration as well as the creation of an ED and a hospital wide patient flow committee to help alleviate overcrowding as ell as maintaining an average time to see a physician of 35 minutes.
(Posted June 21, 2007)