Changes We've Made to Keep You Safe
Updated March 31, 2020
- Urgent Care updates
- Doctor visits by phone
- Elective surgeries and non-urgent procedures
- Visitor restrictions
- Universal mask policy
In order to provide care in the most safe and effective manner, we are temporarily consolidating our seven Urgent Care Center locations to four as of Friday, March 20, 2020. This change lets us move clinicians and staff from our three smaller Urgent Care locations to our four largest Urgent Care locations, which allows us to more efficiently and effectively provide care to our community.
Consolidating all of our Urgent Care services into four locations allows us to maintain physical distancing by separating respiratory and standard urgent care, and our medical offices. Our four largest locations now have more clinicians and staff, can see more patients, and we can more efficiently use valuable supplies such as PPE (personal protective equipment). These sites also offer onsite lab and imaging services for symptomatic patients needing in person evaluation.
The four Urgent Care Centers that remain open are:
- Berkeley Urgent Care (510) 985-5000
- Hours: Mon-Fri 8am-8pm; Sat-Sun 8am-2pm
- 3100 San Pablo Avenue, Suite 300, Berkeley, CA 94702
- Brentwood Urgent Care (925) 308-8111
- Hours: Mon-Fri 9am-9pm; Sat-Sun 9am-6pm
- 2400 Balfour Rd, Suite 120, Brentwood, CA 94513
- Pleasanton Urgent Care (925) 224-0700
- Hours: Mon-Fri 9am-9pm; Sat-Sun 9am-6pm
- 5860 Owens Dr, Suite 110, Pleasanton, CA 94588
- Walnut Creek Urgent Care (925) 296-9000
- Hours: Mon-Fri 8am-9pm; Sat-Sun 8am-6pm
- 1450 Treat Blvd, Suite 160, Walnut Creek, CA 94597
Each location has separate areas for respiratory and standard urgent care:
- Respiratory Urgent Care (to treat all patients with respiratory symptoms or a positive COVID-19 screen) All patients will receive a mask upon entering the Respiratory Urgent Care.
- Standard Urgent Care (to treat all other appointments for illnesses and minor injuries)
Temporarily closed Urgent Care Centers (staff and clinicians relocated to above locations):
- Concord Urgent Care
- Orinda Urgent Care
- San Ramon Urgent Care
To schedule a doctor’s appointment, please call your primary care doctor’s office. When you call, you will be screened to assess your condition so that we can provide you with the most appropriate care.
To help reduce the risk of exposing patients, staff and clinicians to viruses, including COVID-19, many John Muir Health doctors are doing most visits via phone. We are also doing some phone visits in our Urgent Care Centers. This means that patients will have a scheduled appointment with a doctor over the phone instead of in the doctor’s office or in one of our Urgent Care Centers. Some patients may have an additional in person visit if the doctor determines during the phone visit that the patient needs to be seen in person.
As part of preparing to care for what is expected to be a large number of patients with COVID-19 in our community, we have temporarily made changes to our Outpatient Imaging hours and services available. This allows us to reallocate staff and resources to safely care for patients with COVID-19. Thank you for your understanding.
The following imaging exams have been postponed until further notice:
- Screening Mammograms
- All Bone Density
- CT Lung Screening
- Calcium Scores
- Medicare AAA Screening Ultrasound
Temporary Imaging Hours and Services:
3100 San Pablo Ave, Suite 330, Berkeley
2400 Balfour Road, Suite 100, Brentwood
140 Brookwood Road, Suite 100, Orinda
|San Ramon Imaging
2305 Camino Ramon, Suite 108, San Ramon
|Walnut Creek Imaging,
1450 Treat Blvd, Walnut Creek
|Walnut Creek Breast Health Imaging
133 La Casa Via, Suite 100, Walnut Creek
In our ongoing effort to balance the health and safety of our staff and support for our community patients, and in consultation with physicians, we are temporarily cancelling most elective, non-urgent surgeries and services. For as many face-to-face services as possible, we are converting from in-person to telephone visits.
Patients should have received a notification from John Muir Health about the services they receive. If you did not receive a notification or have any questions about your ongoing care, please contact your doctor.
Thank you for your understanding of these changes as we continue our work to prepare for an expected high number of patients with COVID-19.
Increased Visitor Restrictions
For the safety of our patients and staff, we have implemented stricter visitor restrictions.
We no longer allow visitors into the medical centers, including critical care units:
- No visitors for adult inpatient units, other than when meeting exception B listed below, and then there may be only one (1) person on the list. It must be the same person each day.
- Additional visitor requests or exceptions will be at the discretion of the Administrative Supervisor at each medical center.
- For all patients not allowed visitors, we will provide twice daily updates (9am and 9pm) to the patient’s primary contact person and encourage them to share the information with other family members and friends.
Exceptions to visitor restrictions:
A. One (1) identified person for the duration of the patient’s stay with us in pediatrics, labor and delivery and post-partum.
B. One (1) identified visitor for patients with severe language barriers, patients near the end of life.
Physician Offices and Urgent Care Centers
We are temporarily restricting visitors in our outpatient facilities, including our Urgent Care Centers and many physician offices. Patients who are seen in person should plan to have non-essential family or friends wait outside of the building or in the car. Pediatric patients should be accompanied by only one parent or guardian, if possible.
In our ongoing effort to keep patients, visitors, staff and physicians safe and as an added layer of protection during the COVID-19 outbreak, we have enacted a new policy regarding masks. All patients and visitors will be given commercially-produced medical face masks upon entry into our hospitals and Urgent Care Centers. Patients and visitors (strict visitor policies remain in place) in our hospitals will be given a new mask each day. All John Muir Health staff and physicians are also required to wear face masks while in our patient care facilities. Please note: physicians and staff will continue to wear the appropriate Personal Protective Equipment (PPE) based on CDC guidelines for the patients they are caring for or procedures they are conducting.