How do I schedule a doctor or Urgent Care appointment?

For your safety and to minimize the potential of virus exposure for our patients and staff, we are screening all patients via phone before scheduling any appointments. As a result, we have temporarily disabled online scheduling and we are not taking walk-ins. We are still taking primary care and urgent care appointments.

URGENT CARE

In order to provide care in the most safe and effective manner, we are temporarily consolidating our seven Urgent Care Center locations to four as of Friday, March 20, 2020. This change lets us move clinicians and staff from our three smaller Urgent Care locations to our four largest Urgent Care locations, which allows us to more efficiently and effectively provide care to our community. 

Consolidating all of our Urgent Care services into four locations allows us to maintain physical distancing by separating respiratory and standard urgent care, and our medical offices. Our four largest locations now have more clinicians and staff, can see more patients, and we can more efficiently use valuable supplies such as PPE (personal protective equipment). These sites also offer onsite lab and imaging services for symptomatic patients needing in person evaluation.

The four Urgent Care Centers that remain open are:

• Berkeley Urgent Care (510) 985-5000
  • Hours: Mon-Fri 8am-8pm; Sat-Sun 8am-2pm
  • 3100 San Pablo Avenue, Suite 300, Berkeley, CA 94702  
• Brentwood Urgent Care (925) 308-8111
  • Hours: Mon-Fri 9am-9pm; Sat-Sun 9am-6pm
  • 2400 Balfour Rd, Suite 120, Brentwood, CA 94513
• Pleasanton Urgent Care (925) 224-0700
  • Hours: Mon-Fri 9am-9pm; Sat-Sun 9am-6pm
  • 5860 Owens Dr, Suite 110, Pleasanton, CA 94588
• Walnut Creek Urgent Care (925) 296-9000
  • Hours: Mon-Fri 8am-9pm; Sat-Sun 8am-6pm
  • 1450 Treat Blvd, Suite 160, Walnut Creek, CA 94597

Each location has separate areas for respiratory and standard urgent care:

• Respiratory Urgent Care (to treat all patients with respiratory symptoms or a positive COVID-19 screen) All patients will receive a mask upon entering the Respiratory Urgent Care.
• Standard Urgent Care (to treat all other appointments for illnesses and minor injuries)

Temporarily closed Urgent Care Centers (staff and clinicians relocated to above locations):

• Concord Urgent Care
• Orinda Urgent Care
• San Ramon Urgent Care

PRIMARY CARE

To schedule a doctor’s appointment, please call your primary care doctor’s office. When you call, you will be screened to assess your condition so that we can provide you with the most appropriate care.

Telephone Visits
To help reduce the risk of exposing patients, staff and clinicians to viruses, including COVID-19, many John Muir Health doctors are doing most visits via phone. We are also doing some phone visits in our Urgent Care Centers. This means that patients will have a scheduled appointment with a doctor over the phone instead of in the doctor’s office or in one of our Urgent Care Centers. Some patients may have an additional in person visit if the doctor determines during the phone visit that the patient needs to be seen in person.