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John Muir Health is committed to providing quality health care for the community. The awards received each year by John Muir Health's hospitals, other entities and services reflect these ongoing efforts.
John Muir Health's medical centers are two of only three California hospitals to receive the American Heart Association/American Stroke Association's Get With the Guidelines SM (GWTG) program Triple Performance Achievement award for 2008 for stroke, heart failure, and coronary artery disease. John Muir Health's hospitals are the only two recognized with this quality improvement achievement in Northern California.
Health System Awards | Clinical Program Awards | Staff Awards | Awards Archive
2006 -- Recognizing its significant strides in improving patient safety, John Muir Medical Center - Walnut Creek Campus recently received the Chairman's Achievement Award from McKesson. John Muir Health sought to meet its stringent patient safety goals, as well as to provide best practices, increase efficiency, and ensure optimal use of technology by partnering with McKesson. This honor salutes a McKesson strategic partner for creating great value for its organization through installation and integration of McKesson products and services. John Muir Medical Center has "elevated its quality and patient safety efforts to elite levels," according to McKesson.

2006 -- The Radiation Oncology department, John Muir Medical Center, Walnut Creek Campus, is a proud recipient of Press Ganey Associates 2006 Compass Award. Press Ganey is a nationally recognized company that partners with health care delivery. More than one-third of U.S. inpatient hospitals currently contract with Press Ganey. The company's databases are the largest in the industry, and allow facilities nationwide to benchmark their results against peer organizations. The Compass Award recognizes facilities that show the most improvement over two years in Overall Satisfaction. The Press Ganey Compass Award is a coveted symbol of achievement in the health care satisfaction industry that is bestowed annually. John Muir Medical Center, Walnut Creek Campus, is just one of forty-four facilities to receive this honor.
Dr. Melvin F. Hall, President and Chief Executive Office of Press Ganey noted, "We are proud partners of John Muir Medical Center. Their dedication to continuous improvement serves as a model for all."
2006 -- As a top performer in this award category, the Concord Campus multidisciplinary team successfully demonstrated a better than 90 percent compliance in all required performance measures for 12 consecutive months during April 2005 through September 2006.
2006 -- The Walnut Creek multidisciplinary team successfully demonstrated a better than 90 percent compliance with all rate-based indicators for treatment of heart attack patients for at least one quarter during April 2005 through September 2006.
In the category of Team Collaboration, John Muir Medical Center, Concord Campus received three awards. The Cardiovascular Performance Improvement, Cardiac Surgery and Best Practices Teams were recognized for demonstrating their successful integration of new processes, best practices, communication and process flow across multiple departments to significantly improve patient care and outcome performance.
In the area of Performance Improvement John Muir Medical Center, Walnut Creek Campus received awards for their Pneumonia Care and Rapid Response Teams by demonstrating improved care to this population of patients by at least five percent over the course of a quarter.
John Muir Health also received awards in the following categories:
Congratulations to our all of our hospital teams. Thank you for your commitment and dedication to our patients and improving the health care we provide.
2006 -- The John Muir Medical Centers in Concord and Walnut Creek are two of only 62 hospitals in the United States to have been recognized by the American Heart Association/American Stroke Association's "Get With the Guidelines" (GWTG)(SM) program for their achievement in stroke patient care. The program is a quality-improvement program to ensure that patients consistently receive cardiac and stroke care in accordance with the most up-to-date guidelines and recommendations.

As Primary Stroke Centers certified by the Joint Commission on Accreditation of Healthcare Organizations, a national surveyor of quality patient care, John Muir's two campuses have a tried and tested approach to assessing and treating patients who are having a stroke. Both campuses follow standards and guidelines that can significantly improve outcomes for stroke patients.
The two campuses are also the only Primary Stroke Centers in Contra Costa and Alameda Counties to be certified by the Joint Commission on Accreditation of Healthcare Organizations (JCAHO).
East Bay's top care provider recognized for outstanding care of cardiac patients
April 10, 2006 - John Muir Health, the East Bay's largest health care provider with hospitals in Concord and Walnut Creek, was awarded one of the top honors in health care, the VHA, Inc. Leadership Award for Clinical Excellence. John Muir Health was one of just three health care providers in California to be so recognized.
The award is given to hospitals that receive the highest scores in clinical core areas of care. These core measurements include such areas as heart failure and acute myocardial infarction - areas that are considered the best indicators of the spectrum of care available at a hospital. The VHA Leadership Award for clinical excellence in cardiac care is based on the latest set of measures that has been nationally accepted as indicators of quality.
VHA represents more than 2,400 non-profit health care providers across the country. Every year the organization conducts hospital reviews to ensure the highest quality of care.
This is the second award John Muir Health has received in 2006. In January, John Muir Health was ranked in the top 10 percent of Integrated Health Networks in the country by the market research firm Verispan.
2006 -- John Muir Health's medical centers in Walnut Creek and Concord and members of our hospital healthcare teams have been recognized with 12 awards for outstanding achievements in Clinical Excellence by VHA, Inc., a national health care alliance based in Irving, Texas. The VHA West Coast Clinical Awards recognize member organizations that have differentiated themselves by demonstrating extraordinary levels of performance in clinical excellence.
The awards honor multidisciplinary teams at both hospitals for their contributions to improving patient care and outcome performance. Through their exemplary teamwork in effecting system change, our collaborative teams have brought a higher level of care to our patients. The extraordinary teamwork and skill of our physicians and nurses, and technicians on both campuses have earned John Muir Health these prestigious awards. John Muir Health thanks them for for their dedication and passion for constantly seeking to improve patient care and outcomes.
2006 -- The John Muir Medical Centers in Concord and Walnut Creek are two of only 62 hospitals in the United States to have been recognized by the American Heart Association/American Stroke Association's "Get With the Guidelines (GWTG)(SM) program for their achievement in stroke patient care. The program is a quality-improvement program to ensure that patients consistently receive cardiac and stroke care in accordance with the most up-to-date guidelines and recommendations.
As Primary Stroke Centers certified by the Joint Commission on Accreditation of Healthcare Organizations, a national surveyor of quality patient care, John Muir's two campuses have a tried and tested approach to assessing and treating patients who are having a stroke. Both campuses follow standards and guidelines that can significantly improve outcomes for stroke patients.
The two campuses are also the only Primary Stroke Centers in Contra Costa and Alameda Counties to be certified by the Joint Commission on Accreditation of Healthcare Organizations (JCAHO).
Walnut Creek, 2006 -- - The John Muir Physician Network (JMPN) has been named one of California's top performing physician groups by the Integrated Healthcare Association (IHA). The IHA is a not-for-profit statewide collaborative leadership group of California health plans, physician groups, and health care systems, plus academic, consumer, purchaser, pharmaceutical and technology representatives that promotes quality improvement, accountability and affordability.
The recognition acknowledges the JMPN's high performance on important health care quality measures, including preventive care and chronic care management, patient satisfaction, and use of information technology to support patient management and care. This is the third year that the JMPN has received the recognition.
The JMPN is one of 228 physician groups that participate in IHA's Pay for Performance (P4P) program. The goal of the program is to enable physician groups to receive financial rewards from participating health plans based on quality measures for clinical care, patient experience and use of information technology. Only those groups that scored in the top 20 percent overall were selected for the honor; the JMPN is one of 11 physician groups in the Bay Area that is being recognized.
Participation in the P4P program distinguishes participating physician groups as those that deliver the highest level of care for their patients. In July, IHA announced across-the-board improvements by physician groups on P4P evidence-based clinical care measures, as well as increased use of information technology for activities such as prescribing, monitoring lab results, preventive and chronic care reminders, and electronic messaging.
Compared to 2004, participating physician groups across California reported that in 2005 they screened about 60,000 more women for cervical cancer, tested nearly 12,000 more individuals for diabetes, and administered approximately 30,000 more childhood immunizations. This means that across California, children are more likely to get the immunizations they need, adults are more likely to get screened for cancers and diabetes, and chronic conditions are more likely to be managed.
The John Muir Physician Network comprises nearly 800 primary care and specialty physicians who deliver coordinated patient care in practice locations from Brentwood to Orinda, and Martinez to San Ramon and Livermore. The JMPN offers health education and wellness programs, conducts medical research, and teams with the John Muir Medical Centers to respond effectively to today's managed care environment.
East Bay's top care provider recognized for outstanding care of cardiac patients
April 10, 2006 - John Muir Health, the East Bay's largest health care provider with hospitals in Concord and Walnut Creek, was awarded one of the top honors in health care, the VHA, Inc. Leadership Award for Clinical Excellence. John Muir Health was one of just three health care providers in California to be so recognized.
The award is given to hospitals that receive the highest scores in clinical core areas of care. These core measurements include such areas as heart failure and acute myocardial infarction - areas that are considered the best indicators of the spectrum of care available at a hospital. The VHA Leadership Award for clinical excellence in cardiac care is based on the latest set of measures that has been nationally accepted as indicators of quality.
VHA represents more than 2,400 non-profit health care providers across the country. Every year the organization conducts hospital reviews to ensure the highest quality of care.
This is the second award John Muir Health has received in 2006. In January, John Muir Health was ranked in the top 10 percent of Integrated Health Networks in the country by the market research firm Verispan.
2006 -- John Muir Health has climbed to No. 53 in the 2006 Verispan IHN 100, an annual listing that ranks more than 500 integrated health networks (IHN's) in how well they have integrated physicians, facilities and services. Last year, the John Muir/Mt. Diablo Health System was rated No. 68. The list is published by the healthcare marketing firm Verispan, L.L.C. Results were included in the March 6, 2006 edition of Modern Healthcare.
The 2006 list identifies the top 100 IHNs in the current universe of 566 non-specialty, local and regional networks in the United States that meet critical success factors. The rating is based on Verispan's IHN Rating SystemTM, which evaluates each network's ability to operate as a unified organization in each of eight categories: integration, integrated technology, contractual capabilities, outpatient utilization, financial stability, services and access, hospital utilization, and physicians.
According to Janiece S. Nolan, President/CEO of the John Muir Physician Network, "The rankings show that we continue to improve the integration of our network, through physician development, clinical integration, and technology innovations, while maintaining financial stability."
This year, John Muir Health rated third in California.
The report is available on the Modern Healthcare website, www.modernhealthcare.com. A complete list of the top100 IHNs and the regional top 20 IHNs can be found under the "Publications" section of www.verispan.com.
Walnut Creek, Calif., 2006 -- John Muir Medical Center, Walnut Creek Campus has been recognized as one of the nation's top hospitals, receiving a 2006/07 Consumer Choice Award from the National Research Corporation (NRC). This is the second year that the campus has been the sole recipient of the award in its market area, the Oakland metro region. The Consumer Choice Award identifies hospitals in more than 180 markets throughout the U.S that healthcare consumers have chosen as having the highest quality and image.
"We are particularly proud of this achievement, as it is generated directly by the communities we serve," said Jane Willemsen, Chief Administrative Officer and President at John Muir Medical Center, Walnut Creek Campus. "There are many ways to measure performance in the healthcare industry, but this one directly reflects the satisfaction of our patients, which is of paramount importance to us. As we continue to advance in the care we provide, we intend to build on that trust and high regard."
NRC Chief Executive Officer Michael D. Hays said winners are determined by consumer perceptions on multiple quality and image ratings collected in the company's annual NRC Healthcare Market Guide® study. Of the 3,000 hospitals named by consumers in the study, the winning facilities rank highest in their Metropolitan Statistical Areas (MSA's), as defined by the U.S. Census Bureau.
According to Hays, "Consumers play an increasing role in selecting their healthcare facilities and services. As more healthcare quality information is made publicly available, we expect this trend to increase. We are pleased to honor these facilities for their leadership in the delivery of quality healthcare."
John Muir Health is among the Bay Area's most advanced and comprehensive resources for medical care, with two medical centers and a behavioral health center. John Muir Medical Center, Walnut Creek Campus is a 321-bed acute care facility that is designated as the trauma center for Contra Costa County and part of Solano County. The health system offers a full range of medical services and is widely recognized as a regional leader in many specialties including cardiac care, neurosciences, orthopedics, oncology and high- and low-risk obstetrics.
WALNUT CREEK, CA - Beverly Jones, R.N., M.P.S., C.N.A.A., Senior Vice President of Patient Care Services for John Muir Medical Center, Walnut Creek Campus, has been recognized by the Association of California Nurse Leaders (ACNL) with the 2006 Excellence in Leadership-North award.
Jones has been a member of the John Muir Health family for 18 years. Among her responsibilities, Jones currently oversees the coordination of services for more than 880 employees in the nursing department. She also is responsible for the expansion of services in many departments, including pediatrics, the Wound Care Program, and the Birth Center at John Muir Health. With 35 years of experience in healthcare, Jones has been a key administrative leader at John Muir Health since her arrival in 1998.
The ACNL is a professional nursing organization that develops nurse leaders, advances professional practice, influences health policy and promotes quality and patient safety. The group provides networking and mentoring opportunities for its members as well.
The award from ACNL recognizes nurse leaders for excellence in nursing leadership and advancement of clinical practice. Four excellence in leadership awards are presented annually; one to each of the four geographic regions. Jones was nominated by members of the ACNL for her "demonstrated significant support of the nursing profession."
"It is definitely an honor to be selected for this award," says Jones. "The ACNL is a well-respected organization within the nursing community and to be recognized is both a personal and professional achievement. While the award is in my name, the recognition really belongs to the nursing management team at John Muir. On their behalf, I am honored to accept this award."
"Jones is a true nurse leader", says Mary Lopez, R.N., M.S.N., and President of the ACNL. "Her talents and contributions are of tremendous value to the nursing profession and to her colleagues. The ACNL is proud to acknowledge Beverly with this award."
Jones will formally receive the award at the ACNL annual conference February 7, 2006 in Los Angeles. She will be honored alongside the other regional winners.
WALNUT CREEK, CA - John Muir Medical Center, Walnut Creek Campus has been recognized as the top Consumer Choice Award winner for quality and image by the Oakland/East Bay community in a recent National Research Corporation (NRC) survey.
Each year NRC honors those hospitals whose consumers rate as having the best quality and image. In its tenth year, NRC surveyed more than 200,000 households across the country to determine the nation's top hospitals. John Muir Medical Center, Walnut Creek Campus, one of 206 award recipients, was selected by the East Bay community as having exceptional service and care.
Survey respondents were extensively polled on their opinions about local hospital/facilities and care. Among the questions asked: which local hospital has the best doctors, best nurses, latest technology and equipment, and best overall quality.
Having shared the distinction with Stanford Hospital and Clinics in 2003-2004, this year John Muir Medical Center, Walnut Creek Campus was the sole recipient for the Oakland/East Bay area.
"We are delighted that John Muir Medical Center, Walnut Creek Campus has been recognized with this prestigious award," says Kenneth Meehan, Chief Administrative Officer for John Muir Medical Center, Walnut Creek Campus. "Our employees, physicians and volunteers are dedicated to providing extraordinary care and this recognition reflects that."
"John Muir Medical Center, Walnut Creek Campus was selected for the Consumer Choice Award by the community of residents it serves," acknowledges Michael D. Hays, National Research Corporation Chief Executive Officer. "We are pleased to honor this facility for their leadership in the delivery of quality healthcare."
John Muir Medical Center, Walnut Creek Campus is a 321-bed acute care facility that is designated as the only trauma center for Contra Costa County and portions of Solano County. Recognized as one of the region's premier healthcare providers, areas of specialty include high and low-risk obstetrics, orthopedics, neurosciences, cardiac care and cancer care. John Muir Medical Center, Walnut Creek Campus is accredited by the Joint Commission on Accreditation of Healthcare Organizations.
East Bay Health Care Provider Recognized for Outstanding Technological Achievement that Improves Patient Safety
(Walnut Creek, Calif.), July 20, 2005 - John Muir Medical Center, Walnut Creek Campus today announced that it has received the 2005 McKesson-sponsored VIP Award in medication management for its use of information technology (IT) to improve patient safety. The VIP Awards are presented annually to organizations that exhibit vision, innovation, and performance in the use of IT to improve patient safety, clinical outcomes, physician IT adoption, use of resources and financial performance.
John Muir Medical Center, Walnut Creek Campus, part of John Muir Health, embarked on a quest to improve patient care through the use of technology in 1994, and began barcoding medications at the bedside in 1996. In 2001, John Muir Health reiterated its commitment to patient safety by embarking on a $40 million patient safety initiative to use advanced technology to enhance medication safety and support clinical decision-making. Building on its long-standing culture of quality care, the hospital enhanced the technology and processes used to deliver medications to patients, making them as error-proof as possible. The results showed a significant decrease in situations that could have resulted in medication errors.
VIP Award applicants for medication management underwent a rigorous judging process by an independent panel of judges, including members from KLAS Enterprises and Modern Healthcare magazine. The award was based on ability to demonstrate improvements in patient and medication safety.
John Muir Medical Center, Walnut Creek Campus is a member of the fifth annual class of VIP Award winners, and one of six select healthcare organizations chosen by a panel of independent judges. Each VIP Award winner receives a $10,000 donation from McKesson to its foundation or charity of choice.
John Muir's use of McKesson's Horizon Clinicals ® solutions to enhance medication safety include bar-code scanning at the bedside when delivering medications, assisting in the administration of more than 75,000 doses per month at John Muir. The system, which consists of a handheld bar-code scanner integrated with the hospital's clinical information systems, has been enthusiastically adopted by virtually all John Muir nurses. The technology helps to improve safety by verifying that the right patient receives the right drug in the right dosage via the correct route and at the right time.
"McKesson is fortunate to work with some of the finest healthcare providers in the industry, and we believe that it's important to recognize those that have made a significant impact through the use of healthcare technology," said Jay Deady, vice president of marketing, McKesson Provider Technologies. "The distinctive achievements by John Muir should serve as a model to other John Muir Healths that healthcare IT can increase safety, labor productivity, physician/clinician IT adoption, revenue management, resource utilization/planning and other categories."
John Muir Medical Center, Walnut Creek Campus, part of John Muir Health, is a 321-bed acute care facility that is designated as the only trauma center for Contra Costa County and part of Solano County. Recognized as one of the region's premier healthcare providers, its areas of specialty include high- and low-risk obstetrics, orthopedics, neurosciences, cardiac care and cancer care.
McKesson Corporation, currently ranked 15 on the Fortune 500, is a healthcare services and information company dedicated to helping customers deliver high-quality healthcare by reducing costs, streamlining processes, and improving the quality and safety of patient care.
John Muir Medical Center, Walnut Creek Campus's Emergency Department received the 2004 Emergency Department of the Year Award from California Emergency Physicians (CEP) Medical Group. As Contra Costa County's designated Level 2 Trauma Center, John Muir Health's Emergency Department provides emergency care to more than 45,000 patients a year, including 1,200 trauma victims from Contra Costa, Solano, and Marin Counties.
Out of 53 statewide Emergency Departments, John Muir Health's Emergency Department received the award based on its high patient satisfaction and operational excellence. "We are honored to receive the Emergency Department of the Year Award. This achievement is the result of our ongoing efforts to provide the highest quality emergency care to Bay Area residents and visitors," said Alice D. Hunter, MD, Medical Director of Emergency Services at John Muir Medical Center, Walnut Creek Campus. "I want to recognize the Administration and Medical Staff at John Muir for their important role in supporting the Emergency Department team in our efforts to continually raise the bar for emergency care."
John Muir's Emergency Department is considered a leader in terms of its pioneering patient satisfaction efforts, which earned it the CEP Patient Satisfaction of the Year Award in 2001. The Emergency Department has consistently ranked in the top three in its peer group for patient satisfaction-earning the No. 1 spot in 2003-on the CEP-wide patient satisfaction survey. "Providing the highest quality of care and patient satisfaction are top priorities for us at John Muir," said Ken Meehan . "Congratulations to our dedicated team of nurses, physicians and other support staff whose skill and compassion have earned this honor for the department.
John Muir Health has been rated 36 of out of the nation's top 100 integrated healthcare networks (IHNs) in an annual listing recently published by Verispan, L.L.C. , a healthcare marketing firm. Last year, John Muir Health was rated 49th. This survey ranks over 500 integrated health systems in how well they have integrated their physicians, facilities and services. Only the top 100 make the list. Only six California health systems made the top 100.
According to the report, the top 100 health networks boast better profit margins, higher volumes and shorter lengths of stay than the 468 health systems that don't make the list. The survey ranks health systems on their clinical and financial performance, and measures the degree of integration in categories including clinical integration, access, contracting, hospital utilization, services and technology.
The results are also published in the February 2 issue of Modern Healthcare.
National Research Corporation (NRC) has recognized John Muir Medical Center, Walnut Creek Campus as one of the nation's top hospitals in their 2003 Consumer Choice Awards. The winners are hospitals consumers choose as having the highest quality and image in more than 100 markets throughout the U. S. John Muir and Stanford Hospital and Clinics of Palo Alto were co-winners in the Oakland, CA consumer area.
Winners are determined by consumer perceptions on multiple quality and image ratings collected in the company's annual NRC Healthcare Market Guide® study. Of the 3,000 hospitals named by consumers in the study, the winning facilities rank highest in their Metropolitan Statistical Areas, as defined by the U.S. Census Bureau.
"Consumers play an increasing role in the selection of their healthcare facilities and services," says NRC President and CEO Michael Hays. "As more information is made publicly available to consumers, we expect this trend to increase. The winners deserve recognition for the emphasis they have placed on providing quality, patient-centered care."
Ken Meehan, CAO of John Muir Medical Center, Walnut Creek Campus, adds: "This award serves to confirm the 'special' nature of John Muir Medical Center. The caring, compassion and dedication to quality and excellence of our medical staff, employees and volunteers make us a top choice for medical care in the Bay Area. To be recognized with such a prestigious institution as Stanford Hospital is extremely gratifying."
John Muir Health's Home Health services received top ratings for positive case outcomes with fewer home health visits, according to Outcome Concepts Systems, Inc., a national independent rating service. For first quarter 2003, Home Health exceeded all other agencies in outcomes vs. resource use. Additionally, Home Health was rated overall "at or above quality benchmarks" as reported by the Center for Medicare Services.
Home Health offers a broad array of home care services 7 days a week, including skilled nursing; physical, occupational and and speech therapy; medical social work and home health aide/personal care for cardiac, respiratory, wound/ostomy, diabetes, pediatric and medical/surgical patients. Physician referral is required. Call the referral line at (925) 674-2560 for more information.
John Muir Health has been rated among the nation's top 100 integrated healthcare networks (IHNs) in an annual listing recently published by Verispan, L.L.C., a healthcare marketing firm. John Muir Health is ranked 49th out of 100 top IHNs, for which 572 systems were reviewed. The survey ranks how well organizations have integrated their facilities and services.
Criteria for the listing cover hospital utilization, financial stability, physician participation in the John Muir Physician Network, service and access, outpatient utilization, contract capabilities and systemwide integration. Integrated financial systems, billing systems, and clinical information systems are also considered.
This is the first year that John Muir Health has been listed in the Top 100. The survey will be featured in Modern Healthcare and other publications.
The latest edition of the Bay Area Consumer Checkbook publication includes an article on outstanding physician specialists, click here to view the article (284k pdf file). Based on a survey of 12,000 area physicians who were asked which ones, in 34 different fields, they "would consider most desirable for care of a loved one." John Muir Health physicians listed in the article included:
California Consumer Assessment Survey ranked John Muir Physician Network in the 90th percentile among Northern California medical groups for overall ratings of care by HMO patients.