For information about how John Muir Health uses and discloses your medical information, please review our Patient Privacy Practices.
Does John Muir Health collect personal information about me?
If you are just browsing our website, we do not collect any personal information about you.
We may ask you for and collect personal information, such as your name, email address, mailing address, phone number, and possibly credit card or medical information, when you:
- Create an account with us
- Register for an upcoming procedure or treatment in one of our facilities
- Subscribe to an email newsletter
- Sign up for a class or other event
- Order something on our website or pay for healthcare services
- Participate in a survey, contest, or other event
- Send us a message or information in order to communicate with us
If you register for a class, event, procedure, or treatment with us, we may also keep those records so that you can track your registrations and so that we can serve you better by tailoring information for you on our website.
Does John Muir Health request personal information via email?
“Phishing” is a type of email scam designed to steal your personal information. If you receive an email that looks like it is from John Muir Health asking you for your personal information, do not respond. We will never request your password, user name, credit card information or other personal information through email.
What does John Muir Health do with my personal information?
We use personal information related to a request, registration, or order in order to process it. We may also use your personal information to send you information about our programs and services that may benefit you. We will always ask if you want to receive these types of communication and you can opt-out at any time.
In some cases, telephone numbers, email addresses, or return addresses are required so that we can supply requested information to you. In other cases, correct names and addresses are required to process credit card payments.
Please note that our forms are encrypted to protect your privacy. Once the information is sent to our site, it is kept in secure databases, where it is not available to Internet users. While we sometimes ask for credit card numbers or certain service transactions, and either pass them on to a credit card processing service or process them manually, we do not store credit card numbers online.
Does John Muir Health share my information?
We never share your information with anyone unrelated to John Muir Health, except in situations where we must provide information for legal purposes or investigations, or if so directed by you.
Does John Muir Health store information (“cookies”) on my computer?
To recognize you as a returning customer and show you information the way you want it, our computers put a small piece of information on your computer. This is called a “cookie.”
A cookie tells us about your computer and lets our computers remember what you are currently doing or have done on our website. For example, a cookie lets us track your class registration while you are on our website.
A cookie does not give us any of your personal information, such as your name or email address.
Cookies also help us understand how people use our website. They help us know which sections of the site are the most popular and how people look for information on our site. We use this information to improve our website and to serve you better.
You can delete our cookies at any time. The help section, located on the toolbar of most browsers, will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether. Since cookies allow you to take full advantage of some of our website’s best features, we recommend that you leave them turned on.
Does John Muir Health collect information about children?
We never knowingly sell or collect any personal information from children under 13. If you believe your child has given us personal information, please help us remove that information from our computers by contacting us.
If you have other questions, we are happy to answer them. Please contact us.
John Muir Health
1400 Treat Blvd.
Walnut Creek, CA 94597