When To Go Where
The seriousness and nature of your illness or injury determines where you should seek care. At John Muir Health Urgent Care Centers, we offer care for many urgent, non-life threatening medical symptoms.
If you are concerned that your condition may be an emergency, please call your personal physician, 911 or go to the nearest emergency room.
Visit an urgent care center if you have mild to moderate symptoms such as:
- Joint and muscle pain
- Abdominal pain (mild to moderate)
- Urination concerns
- Headache (mild to moderate)
- Minor cuts
- Ear pain
- Sore throat and sinus pain
- Cough and fever
Go directly to an emergency room if you have severe conditions such as:
- Difficulty breathing
- Severe bleeding
- Poisoning or suspected poisoning
- Chest pain or pressure
- Moderate to severe burns
- Convulsions or seizures
- Serious head, neck, or back injury
- Loss of limb or obvious broken bone
- Severe abdominal pain (fever or vomiting)
Make an appointment with your primary care doctor for conditions such as:
- Chronic pain
- Chronic disease management
If you don't have a primary care doctor and would like one, check out our doctors
What to Bring With You
The time you may have to wait to see a doctor will vary, as we prioritize patients based on the severity of their condition. To minimize your wait time, we encourage you to call our office prior to your visit. Our staff will provide you with a same-day or next-day appointment at one of our four convenient locations. We do accept walk-ins, but you may experience a longer delay. Please bring with you:
- A current list of your medications, including over-the-counter medications
- A current list of vitamins, supplements, and herbal products you are taking.
- A current list of your known allergies
- Your insurance card and co-payment, if required.
Payment For Services
For your convenience, we offer a wide variety of payment options, including:
Insurance: We accept most health insurance plans. View our complete list of plans. Depending on your plan details, your insurer may not cover part or all of your treatment costs. Please contact your insurance carrier for questions about what’s covered and how much your co-pay amount will be, as our Urgent Care Centers collect the co-pay amount at the time of service.
Self-Pay: If you’re planning to pay for your visit yourself, the office staff will collect a deposit at the time of your appointment and apply it towards any fees associated with the visit. We offer several convenient ways to pay for your visit, including:
- Cash or check
- MasterCard / Visa (debit or credit)
- American Express
For amounts not collected at time of service, you may pay your bill by mail or phone. You can also conveniently pay your bill online using a credit card.