Important Information about the Novel Coronavirus (COVID-19)
We are continuing to monitor and respond to this developing situation. Learn more about the latest information, including how and where to get care.
We are continuing to monitor and respond to this developing situation. Learn more about the latest information, including how and where to get care.
For your safety and to minimize the potential of virus exposure for our patients and staff, we are screening all patients via phone before scheduling any appointments. As a result, we have temporarily disabled online scheduling and we are not taking walk-ins. We are still taking primary care and urgent care appointments.
In order to provide care in the most safe and effective manner, we are temporarily consolidating our seven Urgent Care Center locations to four as of Friday, March 20, 2020. This change lets us move clinicians and staff from our three smaller Urgent Care locations to our four largest Urgent Care locations, which allows us to more efficiently and effectively provide care to our community.
Consolidating all of our Urgent Care services into four locations allows us to maintain physical distancing by separating respiratory and standard urgent care, and our medical offices. Our four largest locations now have more clinicians and staff, can see more patients, and we can more efficiently use valuable supplies such as PPE (personal protective equipment). These sites also offer onsite lab and imaging services for symptomatic patients needing in person evaluation.
The four Urgent Care Centers that remain open are:
Each location has separate areas for respiratory and standard urgent care:
Temporarily closed Urgent Care Centers (staff and clinicians relocated to above locations):
To schedule a doctor’s appointment, please call your primary care doctor’s office. When you call, you will be screened to assess your condition so that we can provide you with the most appropriate care.
Telephone Visits
To help reduce the risk of exposing patients, staff and clinicians to viruses, including COVID-19, many John Muir Health doctors are doing most visits via phone. We are also doing some phone visits in our Urgent Care Centers. This means that patients will have a scheduled appointment with a doctor over the phone instead of in the doctor’s office or in one of our Urgent Care Centers. Some patients may have an additional in person visit if the doctor determines during the phone visit that the patient needs to be seen in person.
The seriousness and nature of your illness or injury determines where you should seek care. At John Muir Health Urgent Care Centers, we offer care for many urgent, non-life threatening medical symptoms.
If you are concerned that your condition may be an emergency, please call your personal physician, 911 or go to the nearest emergency room.
Visit an urgent care center if you have mild to moderate symptoms such as:
Go directly to an emergency room if you have severe conditions such as :
Make an appointment with your primary care doctor for conditions such as:
If you don't have a primary care doctor and would like one, check out our doctors.
The time you may have to wait to see an urgent care doctor will vary, as we prioritize patients based on the severity of their condition. To minimize your wait time, we encourage you to schedule an urgent care appointment above or through MyChart, or by calling a John Muir Health Urgent Care Center near you. Our staff will provide you with a same-day or next-day appointment at one of our convenient urgent care locations. We do accept walk-ins, but you may experience a longer delay. Please bring with you:
For your convenience, we offer a wide variety of payment options, including:
Insurance: We accept most health insurance plans. View our complete list of plans. Depending on your plan details, your insurer may not cover part or all of your treatment costs. Please contact your insurance carrier for questions about what’s covered and how much your co-pay amount will be, as our Urgent Care Centers collect the co-pay amount at the time of service.
Self-Pay: If you’re planning to pay for your visit yourself, the office staff will collect the full amount due at the time of your appointment. We offer several convenient ways to pay for your visit, including: