Important Information about the Novel Coronavirus (COVID-19)
We are continuing to monitor and respond to this developing situation. Learn more about the latest information, including how and where to get care.
We are continuing to monitor and respond to this developing situation. Learn more about the latest information, including how and where to get care.
John Muir Health funds a patient assistance program that may cover all or part of your hospital bills. Your eligibility is based partly on your household income. To qualify, you must meet one of the following sets of criteria:
A. You must have no insurance or other third party that will pay all or part of your hospital bill. You also must have a family income of no more than 400% of the Federal Poverty Guidelines.
or
B. You have some form of third-party insurance coverage, but you do not receive a discounted rate from John Muir Health because of that coverage. Also, your annual out-of-pocket costs for medical expenses must exceed 10% of your family income in the past 12 months and you must have a family income of no more than 350% of the Federal Poverty Guidelines.
To qualify, you will need to complete the patient assistance application form and submit the required documents, including:
Other documents may be requested, depending on your circumstances. To get an application, you can check the box on your bill stub and return it to the address on your bill, or download the application.
If you believe your application was not properly considered, you may send us a written request for reconsideration. Please send it to:
Director of Single Business Office
John Muir Health
5003 Commercial Circle
Concord, CA 94520
If you have questions, please call Patient Financial Services at (925) 947-3336, Monday through Friday, between 8:00 AM and 5:00 PM.