Welcome to the Security Center

John Muir Health is more than just a name – our mission is to improve the health of the communities we serve with quality and compassion. We protect the information our patients entrust to our care, but we also understand that each member of the communities we serve face security and privacy risks outside of John Muir Health.

We want to help you protect yourself. Below are a few steps you can take to protect your personal information and the technology you use. A few easy steps can make all the difference.        

Here are a few easy things you can do to keep your online information safe:
  • Use a different password for each account. Your passwords should be difficult for others to guess and include a mix of upper- and lower-case letters, numbers, and symbols. The longer your password, the better. Consider using a password manager if you find it difficult to remember your passwords.
  • Share your passwords with great care.  If another person needs access to one of your online accounts, consider using a password manager to share login credentials without the other person learning the password.
  • Opt in to use multi-factor authentication, also known as two-step verification, where it’s offered. When given a choice, select secondary authentication that uses a random number generator instead of codes that are texted or emailed to you.
  • Sign up for email or text alerts of account activity if offered by your online service providers, such as your bank. That way you’ll be notified when money comes into or leaves your financial accounts.
We are dedicated to maintaining the privacy and integrity of your medical information. Here are a few things you can do to help protect your privacy:
  • Ignore urgent emails and text messages that instruct you to click a link to access your account or open an attachment. Instead check your account by manually typing in the company’s web address or calling them at a phone number you trust.
  • Don’t give out personal information on the phone, through the mail, or over the Internet unless you initiated the contact or know who you’re dealing with.
  • Don’t overshare online. The more personal information you provide on public-facing sites, the easier it is for others to develop convincing email, text, or phone message to deceive you or to commit fraud.
Good to Know: The IRS Doesn’t Phone or Email Taxpayers

It’s tax season, and with tax season comes an increase in the number of tax-related notifications “from the IRS” or a tax preparer or tax preparation company designed to lure unsuspecting people into revealing their passwords or credit card information. Between January and October 2018, more than 2,000 tax-related scams were reported to the IRS, 60% more than were reported in 2017. Criminals use both email and phone calls in their quest for cash, and their messages often sound legitimate and urgent.

Often these emails lure you into clicking a link to “log into” your email account, or they urge you to open an attachment or download a document “for more information”. The phone calls focus on your owing money to the IRS and needing to pay the amount owed immediately to avoid large fines or jail time.

Don’t believe any of them. The IRS does not call or email taxpayers, and they don’t employ third-party companies to do so either. They always use paper mail for official communications with taxpayers.

These scams are popular at this time of year. If you receive such a call or email, trust your instincts and ignore it.

To learn more, see the IRS news release on phishing.   

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