Walnut Creek Medical Center

The main entrance to the Walnut Creek Medical Center is on La Casa Via off of Ygnacio Valley Road. Turn left into the parking garage off of La Casa Via. Our parking garage is open 24 hours with spaces for patients and visitors. The address of the garage is 133 La Casa Via. Complimentary valet parking is also available near the main entrance to the medical center.

• Visiting hours are between 9 a.m. and 9 p.m.
• Unit/department staff will orient patients/visitors to their specific guidelines, including visiting hours if they differ from the 9 a.m.-9 p.m. hours.
  • Examples include, but are not limited to, Labor & Delivery, Mother Baby, Pediatrics and the Pediatric ICU.
• Visitors must check with the Clinical Supervisor/Charge Nurse before entering any room marked “No Visitors” or “Isolation.”
• View Visitation hours and guidelines for Women's & Children's Services.

• Everyone requesting visitation must check-in at the entry desks, present a government issued identification card, and if visitation is granted, receive a John Muir Health visitation badge.
• All visitors must wear the visitor badge at all times. If visitors lose their badge during their visitation, visitors are requested to obtain another badge from the proper entrance providing visitor badges.
• All visitors must visit on the unit/area as designated by the visitation badge.

• Refrain from visiting when sick (no infection, fever, cold, diarrhea, vomiting).
• Refrain from inappropriate, loud, or threatening behavior.
• Refrain from visiting while intoxicated or under the influence.
• Wear appropriate attire (shoes, shirt).
• Respect the treatment/care plan (do not provide care, treatment, food, fluids without physician order).
• Refrain from verbal or physical abuse, aggression or violence.
• Refrain from bringing Prohibited Items into the facility. To ensure safety, the following items are not permitted:
  • Weapons of any kind (i.e., firearms, knives, Tasers, pepper spray, etc.)
  • Metal of any kind (i.e., razors, paper clips, staples, spiral notebooks, metal cans, safety pins, three-ring binders, nail files/clippers, metal hair clips, etc.)
  • Tobacco or vaping products of any kind (i.e., e-cigs).
  • Non-approved food or beverages (alcoholic or non-alcoholic) or any perishable items from outside our hospital
  • Drug paraphernalia (i.e., pipes, bongs, etc.)
  • Non-hospital prescribed medications including, but not limited to, marijuana products
  • Drugs (those not ordered by a licensed physician)
  • Fire ignition sources (i.e., lighters, matches, etc.)
  • Flammable items
  • Bottles of any type
     
• Violations may result in the following:
• Revocation of visiting privileges.
• Execution of a Behavior Agreement in consultation with Patient Engagement.
• Law Enforcement involvement.