Services are available in the John Muir Health Medical Centers, John Muir Health Outpatient Centers, and John Muir Health Physician Network-owned practices.
John Muir Health offers the following resources as Qualified Interpreters:
Video interpretation is available in Spanish and American Sign Language (ASL) 24/7; the 13 additional spoken languages are available Monday through Friday from 8:00 am – 6:00 pm.
To file a complaint or grievance, contact Patient Engagement at 1-925-941-5003.
Patients also have the right to contact California State Licensing and Certification Office at 1-800-554-0352, for TTY 1-800-735-2929, or visit http://hfcis.cdph.ca.gov/.
Complaint forms are available at http://www.hhs.gov/ocr/office/file/index.html.