Important Information about the Novel Coronavirus (COVID-19)

We are continuing to monitor and respond to this developing situation. Learn more about the latest information, including how and where to get care. 

Learn more
  1. Home
  2. Services
  3. Interpreter Services
Services

En español

Interpreter Services Available 24/7 at No Cost to the Patient

Services are available in the John Muir Health Medical Centers, John Muir Health Outpatient Centers, and John Muir Health Physician Network-owned practices.

John Muir Health offers the following resources as Qualified Interpreters:

Telephone Interpretation
  • Telephone interpreters are available for over 230 spoken languages and accessible 24/7 in the hospitals and outpatient sites
  • Telecommunications Relay Services is available for patients with a hearing or speech disability to use the telephone system via a text telephone (TTY) or other device to call persons with or without such disabilities by dialing 7-1-1 on any phone.
Video Remote Interpretation (VRI)

Video interpretation is available in Spanish and American Sign Language (ASL) 24/7; the 13 additional spoken languages are available Monday through Friday from 8:00 am – 6:00 pm.

In-person Interpretation
  • Qualified Employee Interpreters are available in the hospital and outpatient sites.
  • Spoken languages, including American Sign Language (ASL) are available with a 24-hour notification.

To file a complaint or grievance, contact Patient Engagement at 1-925-941-5003.

Patients also have the right to contact California State Licensing and Certification Office at 1-800-554-0352, for TTY 1-800-735-2929, or visit http://hfcis.cdph.ca.gov/.

Complaint forms are available at http://www.hhs.gov/ocr/office/file/index.html.  

We use cookies to measure website traffic and personalize content for a better browsing experience. By using this website, you consent to our cookies. For more details, see our Website Privacy Policy.