Interpreter Services Available 24/7 at No Cost to the Patient
Services are available in the John Muir Health Medical Centers, John Muir Health Outpatient Centers, and John Muir Health Physician Network-owned practices.
John Muir Health offers the following resources as Qualified Interpreters:
Telephone Interpretation
- Telephone interpreters are available for over 230 spoken languages and accessible 24/7 in the hospitals and outpatient sites
- Telecommunications Relay Services is available for patients with a hearing or speech disability to use the telephone system via a text telephone (TTY) or other device to call persons with or without such disabilities by dialing 7-1-1 on any phone.
Video Remote Interpretation (VRI)
Video interpretation is available in Spanish and American Sign Language (ASL) 24/7; the 13 additional spoken languages are available Monday through Friday from 8:00 am – 6:00 pm.
In-person Interpretation
- Qualified Employee Interpreters are available in the hospital and outpatient sites.
- Spoken languages, including American Sign Language (ASL) are available with a 24-hour notification.
To file a complaint or grievance, contact Patient Engagement at 1-925-941-5003.
Patients also have the right to contact California State Licensing and Certification Office at 1-800-554-0352, for TTY 1-800-735-2929, or visit https://www.cdph.ca.gov/Programs/CHCQ/LCP/Pages/LandCProgramHome.aspx
Complaint forms are available at http://www.hhs.gov/ocr/office/file/index.html.