- About Our Care
- About Us
- Appeals and Second Opinions
- Benefits of Membership
- Durable Medical Equipment
- Frequently Asked Questions
- How to Pick a Doctor (PCP)
- Physician Network Provider Directory
- Referrals and Authorizations
- Tips for Working with Your Healthcare Team
- Utilization Review and Medical Review Guidelines
- Vision Benefits
HMO Member Resources
HMO Basics
As a member with an HMO insurance plan, you will be required to follow the guidelines of your insurance plan as well as this guide. Your assigned primary care physician serves as the coordinator for your overall care.
Please review these pages to learn how your HMO plan works. You'll also learn how to access particular services and benefits within John Muir Health.
Prevention Works
We emphasize preventive care to help keep you healthy. Services such as immunizations, routine screening exams, mammograms, colonoscopies, PAP smears, blood pressure, blood sugar, and cholesterol checks are very important to maintaining good health. They also identify potential problems before they become serious health issues.
If you have questions, please feel free to call our customer service department at (925) 952-2887 or (844) 398-5376, TTY/TDD users may call 711, or send us a message. Customer service hours are Monday through Thursday, from 8:00 AM to 5:00 PM, and Friday, from 9:00 AM to 5:00 PM