HMO Member Resources

HMO Basics

As a member with an HMO insurance plan, you will be required to follow the guidelines of your insurance plan as well as this guide. Your assigned primary care physician serves as the coordinator for your overall care.

Please review these pages to learn how your HMO plan works. You'll also learn how to access particular services and benefits within John Muir Health.

Prevention Works

We emphasize preventive care to help keep you healthy. Services such as immunizations, routine screening exams, mammograms, colonoscopies, PAP smears, blood pressure, blood sugar, and cholesterol checks are very important to maintaining good health. They also identify potential problems before they become serious health issues.

If you have questions, please feel free to call our customer service department  at (925) 952-2887 or (844) 398-5376, TTY/TDD users may call 711, or send us a message.  Customer service hours are Monday through Thursday, from 8:00 AM to 5:00 PM, and Friday, from 9:00 AM to 5:00 PM