✕
How We're Caring for You During the Coronavirus (COVID-19) Outbreak

We’ve put precautions in place to help keep you safe should you need care for any conditions. We’re open, available, and ready to serve and care for you.
Learn more >

  1. Home
  2. For Patients & Visitors
  3. Payment and Insurance
  4. HMO Member Resources
  5. About Our Care
Quality Improvement

Our ongoing participation in a number of quality improvement initiatives has repeatedly led to statewide recognition. Our quality improvement staff participate or lead statewide quality improvement programs facilitated by healthcare cooperatives including local employer groups, health plans, and provider organizations.

Patient satisfaction with the care experience is assessed throughout the year. As a result, physicians receive feedback reports to aid in improvement efforts. To maintain the highest level of care, we encourage you to let us know about any concerns you may have.

Help Us Keep Improving

Your opinion, concerns, feedback, and suggestions are important to us. Please contact customer service at (925) 952-2887 or (844) 398-5376, TTY/TDD users may call 711 or contact us

We use cookies to measure website traffic and personalize content for a better browsing experience. By using this website, you consent to our cookies. For more details, see our Website Privacy Policy.