- About Our Care
- About Us
- Appeals and Second Opinions
- Benefits of Membership
- Durable Medical Equipment
- Frequently Asked Questions
- How to Pick a Doctor (PCP)
- Physician Network Provider Directory
- Referrals and Authorizations
- Tips for Working with Your Healthcare Team
- Utilization Review and Medical Review Guidelines
- Vision Benefits
- Open Enrollment 2020 Patient Information
Quality Improvement
Our ongoing participation in a number of quality improvement initiatives has repeatedly led to statewide recognition. Our quality improvement staff participate or lead statewide quality improvement programs facilitated by healthcare cooperatives including local employer groups, health plans, and provider organizations.
Patient satisfaction with the care experience is assessed throughout the year. As a result, physicians receive feedback reports to aid in improvement efforts. To maintain the highest level of care, we encourage you to let us know about any concerns you may have.
Help Us Keep Improving
Your opinion, concerns, feedback, and suggestions are important to us. Please contact customer service at (925) 952-2887 or (844) 398-5376, TTY/TDD users may call 711 or contact us