Updated February 12, 2021
If you are a new user, you will need to activate your MyChart account using one of the following methods:
If you previously had a MyJohnMuirHealth account, you can log in to MyChart or the MyChart mobile app with your same username and password.
If you need assistance, call our Patient Support Center at (925) 941-2001. Please note that our Patient Support Center is not able to schedule patient appointments.
If you've received an email invitation to schedule your vaccine appointment through MyChart and are having trouble logging in, please visit our MyChart FAQ for help.
Your appointment details can be found in your MyChart account. You may confirm your appointment in MyChart, using these steps:
If you do not see a vaccine appointment under “Upcoming Visits” in MyChart, you did not complete the scheduling process and therefore you do not have an appointment. The last page of the scheduling process has a large button at the bottom of the page that says, “Schedule Now”. This button must be clicked to complete the appointment.
We understand that it’s very frustrating to find that your appointment was not scheduled. You may try scheduling your appointment again in MyChart. If you do not see any available appointment times, this means that we have no appointment slots available at this time. We will contact you again when more appointments become available. We appreciate your understanding and patience.
We can only release a limited supply of vaccine appointments at a time and they fill quickly. Vaccine supply is limited nation-wide. The number of available appointments we are offering is determined by the amount of vaccine doses the County can allocate to us.
If you do not see any available appointment times, this means that we have no more appointment slots available at this time. As we receive more vaccine supply, we will open more appointment slots and contact our patients in the age groups we are vaccinating. If you received an invitation to schedule an appointment and were not able to do so, we will contact you again when more appointment slots open. We appreciate your understanding and patience.
We are using MyChart to schedule COVID-19 vaccine appointments. We're sending emails to our patients with activation codes, so that you can sign up for MyChart. These emails are not invitations to schedule yet. When it's your turn to schedule an appointment, we'll contact you again via MyChart.