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Multifactor Authentication

Multifactor Authentication, or MFA, adds an extra layer of security to your MyChart account. When MFA is enabled, we can verify your identity by sending you a security code to use along with your password when you log in. Even if someone has your account password, they won’t be able to login and access your information without the extra security code.

How do I enable MFA?

After you enter your MyChart login credentials you will be prompted to enter your mobile phone number to turn on 2-step verification. A 6-digit security code will be texted to the number you provided. Enter the verification code to turn on MFA.

You may also enable MFA from the MyChart Account Settings > Security Settings page. Under “Two-Step Verification” click “Edit”, slide the toggle to “Turn On”, and click “Save”. The next time you log in, you will be prompted to enter a phone number.

Once MFA is enabled, you will be asked to enter a verification code each time you log in to MyChart from a new device, or after a period of time since your last verification.

What should I do if I don’t receive a code or the code doesn’t work?

If you do not receive a code, first make sure that the phone number you entered is correct. If the phone number is incorrect, click the “Change my phone no.” link to update it and restart the verification process. If the phone number is correct, click the “Resend code” button on the verification screen. If you still do not receive a code or the code does not work, please call (925) 941-2001 for assistance.

How do I change the phone number that the MFA code is being sent to?

After you’ve enabled MFA, you can change the phone number on the MyChart Account Settings > Security Settings page. Under “Two-Step Verification” click “Edit”, select “Change the phone number at next log in”, and click “Save”. The next time you log in, you will be prompted to enter a new phone number.

What if I don’t want to enable MFA?

For the security of your account and personal health information, we encourage you to enable MFA.

If you have not yet turned on MFA, you may opt out during the log in process. When prompted to enter your phone number for MFA, select “Not Now”. You will bypass MFA but still be prompted to enable it the next time you log in. If you wish to opt out completely and not be prompted to enable MFA, check “Don’t show this page again”. 

How do I turn MFA off if it’s already enabled?

For the security of your account and personal health information, we encourage you to enable MFA.

If you’ve already turned MFA on, you may turn it off in the MyChart Account Settings > Security Settings page. Under “Two-Step Verification” click “Edit”, slide the toggle to “Turn Off”, and click “Save”.

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