About Video Visits

How do I schedule a video visit?

When you need care, call your doctor or one of our urgent care centers. When you call us, we’ll first ask you some questions about your symptoms. If a video visit is right for your condition, we will collect your name, phone number, email address and preference as to whether you’d like a text or email. We’ll then send you the text or email containing links to access your scheduled video visit.

What can I expect during a video visit?

To access the video visit, you’ll use the link that we texted or emailed to you when your visit was scheduled.

1. The day of your appointment, your doctor’s office will call you to go over the medications you are currently taking and any other information that will help your doctor prepare for your visit.
2. Five minutes prior to your scheduled visit time, you’ll click the link to launch the secure video app.
3. At your scheduled appointment time, your doctor will appear on screen and the visit will begin.
4. Your doctor will listen to your symptoms, explain your diagnosis and develop a treatment plan for you, including prescribing medication as needed.
5. Sometimes, your doctor may also ask you to come in for an additional in person visit in order to examine you more closely. But most of the time, the video visit is all you’ll need to do.

What technology do I need to do a video visit?

You will need access to a smartphone or tablet computer. Both Apple (iPhone, iPad) and Android (e.g. Samsung Galaxy or Google Pixel phone) devices work.

Are video visits private?

Yes, video visits are private and confidential, and will not be recorded or saved.  We use technology which includes methods to protect the privacy and security of your health information.